Frequently Asked Questions
Everything you need to know about TIRTIR and your glow journey.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, generally ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return request.
Are TIRTIR products suitable for sensitive skin?
Yes, our products are formulated with skin-loving ingredients and are dermatologically tested. However, we always recommend a patch test before incorporating a new product into your routine.
Do you offer international shipping?
Yes, TIRTIR ships to over 50 countries worldwide. Shipping fees and import duties are calculated at checkout based on your specific destination.
How can I track my order status?
Once your order ships, you will receive an email notification with a tracking number and a link to monitor your package's progress in real-time.
Are your products cruelty-free?
TIRTIR is committed to ethical beauty. We do not test our finished products or ingredients on animals at any stage of the production process.